12 month Warranty

All of our complete Electric fireplaces, inset electric fires, stoves, Micro Marble and Timber surrounds come with a 12 month warranty covering manufacturing defects. There is no need to register these products as your 12 month warranty comes as standard upon purchase. Please ensure you keep proof of purchase. 


3 year Warranty

Our A R T E O N – Pryzm 3 Sided Electric Fire comes with a 1 Year warranty as standard, providing you with reassurance and peace of mind. This covers parts and labour.

2 years extended warranty is obtained by registering your product free, via the below form within 28 days of purchase. After registration you will receive cover for parts only in year 2 & 3. Please note: registration is not required for the standard 1 year warranty.

5 year Warranty

Our inset gas fires come complete with a 5 year warranty, providing you with reassurance and peace of mind. Please complete the form below, within 28 days of purchase.

Year 1 covers parts and labour, whilst year 2 onwards covers parts only and this is subject to your annual servicing being kept up to date.


For further information on the individual terms of your product warranty, please contact our Customer Service team
on 0191 430 0901 or customerservices@bemodern.co.uk

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