12 month Warranty
All of our complete Electric fireplaces, inset electric fires, stoves, Micro Marble and Timber surrounds come with a 12 month warranty covering manufacturing defects. There is no need to register these products as your 12 month warranty comes as standard upon purchase. Please ensure you keep proof of purchase.
3 year Warranty
Our A R T E O N – Pryzm 3 Sided Electric Fire comes with a 1 Year warranty as standard, providing you with reassurance and peace of mind. This covers parts and labour.
2 years extended warranty is obtained by registering your product free, via the below form within 28 days of purchase. After registration you will receive cover for parts only in year 2 & 3. Please note: registration is not required for the standard 1 year warranty.
5 year Warranty
Our inset gas fires come complete with a 5 year warranty, providing you with reassurance and peace of mind. Please complete the form below, within 28 days of purchase.
Year 1 covers parts and labour, whilst year 2 onwards covers parts only and this is subject to your annual servicing being kept up to date.